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Managed Servicedesk

Password resets take up a huge amount of IT resources. Is your IT Team spending more time on repetitive tasks, than dealing with the more important things?

Perhaps it’s hard to justify the expense of a full time resource for more technical issues that occur occasionally.

Our Managed Servicedesk can augment your IT Team.

From Level 1 to 3, or you need a full help desk solution we can help. Stabilise your IT spend, and get the problems solved in the time you need.

Our servicedesk is fully ITIL aligned and ISO:20000 accredited, to ensure the quality you need to support your IT.

HELP WHEN YOU NEED IT

Qualcom Servicedesk, Help on hand

Support you need, when you need it

MEANINGFUL RESOLUTION

GUARANTEED RESPONSE TIMES

CERTIFIED ENGINEERS

ISO20000 CERTIFIED

ITIL ALIGNED

Experts on Hand

How many times do you have to do a password reset? The Industry average is 20% of your IT departments time on password resets alone.

How many other common tasks are taking up your IT departments time?

With Qualcom, Servicedesk we can provide any level of experts from Level 1 to Level 3, and augment your IT Department.

We fully integrate into your service desk model, and provide on hand support 24/7.

ITIL Aligned,
ISO:20000 Accredited

ITSM or Information Technology Service Management is the discipline of delivering IT services.

We ensure our services are aligned to the ITIL framework, and are fully ISO:20000 accredited.

Our team follow these best practices to ensure we deliver an efficient, secure and quality service.

Quality Guaranteed

Do your tickets go unanswered, does it take days to fix your IT?

With our managed servicedesk we ensure your issues get fixed within an agreed time.

We respond to all tickets quickly, and resolve efficiently.

With our reporting you can see where the time is being spent, and proactively fix recurring issues.

Our Servicedesk Portfolio

Certified Engineers

Guaranteed Response Times

Remote Support

Issue Logging Tracking

Ticketing System

Regular Reviews

ISO20000 Certified

 

 

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