We know that when you have a problem, it is vitally important that we respond quickly and keep you informed. That's why we've invested in online tools that allow you to log and track your support calls and also allow us to remotely monitor and connect to your systems to promptly carry out diagnostics and apply problem resolutions.
Call Logging and Monitoring | Remote Engineering Login |
Advanced Field Solutions (AFS) is our online call logging and monitoring tool. Existing Qualcom support customers, with an AFS login, can simply follow this link to create new calls and update or monitor the status of existing items.  Login to AFS | GoToAssist is the tool our engineers use to gain secure remote access to your systems across the internet. When requested to do so by one of our engineers, simply click on the link below to activate a support session.  Login to GoToAssist |
You can also contact our support team by phone or email.