Whether you need us to provide a fully outsourced IT solution or just need us to manage some areas of your IT infrastructure, we can act as your virtual IT team. We will remotely manage, support, monitor, and promptly fix any incidents that occur.
These are just some of the services we provide to our customers:-
Data Centre & IT Systems Management | We’ll proactively monitor your servers, storage, databases, firewalls and network components. Using our real-time and pre-emptive failure monitoring, we’ll identify issues and resolve them quickly so your system availability and performance are maximised. |
Desktop Management
| We have a comprehensive approach to managing all the computers within an organisation. We can install and maintain hardware and software, including patch management and updates. We’ll also protect your systems from viruses and spyware, and keep them secure by content filtering and administering user permissions. We can also help manage any of your virtualised desktop solutions. |
Email Support | Email is a critical part of any business. When we’re managing your email you can be assured it’s going to be reliable and available at all times. We’ll also make sure it’s fully secure by overseeing your spam and virus management. |
Back-up & Disaster Recovery | We’ll design a solution so that you have peace of mind that your data is safe and easily accessible. This will minimise the risk of data loss by ensuring prompt recovery times. This will enable you to meet your compliance and business continuity requirements. |
Helpdesk Management | Our years of experience managing IT systems means that we have the knowledge to effectively manage, co-ordinate and resolve incidents as quickly as possible. So from 1st level tracking of problems through to 3rd level resolution, we can provide the best solution to fit your business needs. We can also provide on-site personal if required. |
Managing Virtualisation | With increasing numbers of businesses opting to virtualise their server and/or desktop infrastructures, they are beginning to reap the associated cost, efficiency and ‘green’ benefits. We can provide integrated management of your entire virtual infrastructure, removing the potential complexities and risks involved, and ensuring your applications are always available and data is secure. |
IT Application Support
| As applications continue to become more powerful and add further strain on your IT infrastructure, our advanced technical expertise ensures high levels of performance and reliability can be maintained. If any incidents occur, we will quickly determine the cause and find an effective solution. |
Printer Support
| We can take care of all aspects of support and maintenance of your printing needs and improve reliability. We will also help lower your carbon footprint by reducing paper and toner usage and ensuring that print processes and rules e.g. confidentiality, privacy etc can be applied. |