The most recent technological enhancement to Qualcom's client service commitment is our fully automated Network Operations Centre; a secure, proactive monitoring and administration facility that keeps a constant watchful eye on the smooth running of our client's IT environments, including:

• Real-time alert trapping.
• Constant online monitoring.
• Secure, remote access to diagnose and resolve issues.
• Qualified and trained staff with access to product specialists.
• Direct vendor backup.
• Secure remote administration tools

The real beauty of the NOC is its painless efficiency. By continually and thoroughly monitoring our customers IT environments, we can eliminate problems without our customers ever becoming aware that they even existed. In addition to this, we have the ability, if requested, to remotely troubleshoot at the client site.

The Qualcom NOC team operates within our Services Division along side our existing Helpdesk, Field Service and Workshop teams to securely, constantly monitor your system proactively from our head office.

Using the latest technologies the NOC team are able to detect and respond to hardware pre-fail warnings and system alerts on your equipment. Once the alert is 'trapped', a call is first automatically logged, then the NOC team immediately sets about resolving the problem.  The team will order parts if required and plan scheduled down time to exchange the 'doomed component' or resolve the software conflict before it ever impacts on your system.

If a situation arises where specialised engineering skills are required to fix a problem, the NOC team has direct access to both our in house team of dedicated experts and the core vendor helpdesks for all the platforms and systems we support and manage again.

The benefits to you are clear:

• Maximum up time. 
• Proactive identification and elimination of problems before they arise.
• Powerful contributor to achieving your Service Level Agreement targets.
• No need for costly high availability/clustered systems.
• Reduces admin overheads within your IT department.