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Qualcom Direct Support

We know that when you have a problem, it is vitially important that we respond quickly and keep you informed.

That's why we've invested in online tools that allow you to log and track your support calls and also allow us to remotely monitor and connect to your systems to promptly carry out diagnostics and apply problem resolutions.

On this page you will find links to these tools.

You can always contact our support team by phone or email.




On-Line Support Tools

Call logging and monitoring

Filedtrak is our online call logging and monitoring tool. Existing Qualcom support customers with a Fieldtrak login can simply follow this link to create new calls and update or monitor the status of existing items.

 

www.fieldtrak.net/qualcom.client

Remote engineering login

GoToAssist is the tool our engineers use to gain secure remote access to your systems across the internet. When requested to do so by one of our engineers, simply click on the link below to activate a support session.

www.gotoassist.com/ph/qualcom