How Virtual IT Manager Works
VITM is based on the "fractional ownership" model. Providing you with access to some of the best IT staff in the country on a flexible basis in a cost effective way. Qualcom combines onsite engineering visits with remote monitoring of customer networks, bringing you highly-qualified pre-emptive maintenance work plus the ongoing performance of daily administrative tasks.

Engineering site visits.
Qualcom agree with you how many scheduled site visits your business needs within in a given time period - this can vary from fortnightly to bi-weekly depending on the number of network users and your particular service requirements.

Alarm Monitoring
You don't know when your server's hard disc might be about to disintegrate but with Qualcom remote monitoring, we do.  And we'll let you know about it in plenty of time to avert disaster.

Our server monitoring covers: pre-failure disc warning; pre-failure memory warning; power supply/fan failures; network card failures; and threshold peak warnings.

Our printer monitoring covers: maintenance requirement; maintenance kit requirement; consumables; drum failure; and hardware failure.

Remote Diagnostics
Qualcom engineers log on to your server and your individual users PC's to diagnose and fix problems in the background while your employees and your business carry on as usual.

Internet Connection Management
With the internet proving increasingly vital to the way modern companies do business, breaks in ISP service can be damaging to customer relations, not to mention costly.

Administration
Qualcom Virtual IT Manager facilitates the daily and/or weekly administration of basic day to day tasks, such as pro-actively ensuring your backups are completed, your antivirus software is up to date, checking your OS logs and disk capacity; as well as troubleshooting user account and password problems if your staff run into difficulties.